Return, Refund & Exchanges Policy
Email Us: firstname.lastname@example.org
*Order number, *Your Name, the question you have and the photos of the product if necessary.
Our policy lasts 60 days after order delivery. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchanges (if size wrong)
If you chose a wrong size, a size do not fit, email us at email@example.com. We would send a new size item to you for free but you need to take the shipping fee. No need to send the wrong size item back.
We would replace items for free if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
Return & Refund Shipping
To return your product, Please send us an email with your name & order number. We would solve your shipping issue.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Return Shipping Fee may be expensive as you need to send the items back to China. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Only Partial Refunds
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
For returned items or items for exchange, we will need 1-3 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 3-5 business days
Please contact us for further help. We will do our very best to help you and reply to all messages within 24 hours.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.