Important:Due to the outbreak of COVID-19 in China now, our order shipping time may be delayed by 2-3 days
Time Frame = Confirmation + Processing + Shipping & Delivery
1. Confirmation（on the day）
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after confirming. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It normally takes 3-5 business days for us to process your order. Please note that this does not include holidays and weekends.
3. Shipping & Delivery
FREE STANDARD Shipping on orders with 2+ items. Use Code: FS
FREE STANDARD Shipping on orders $65+ withUSPS/YunExpress/4PX to ship your order.Normally it would take12-15 business days. Please be patient.
FREE EXPEDITED Shipping on orders $135+ with YunExpress Expedited/FedEx/DHL to ship your order. Normally it would take 7-9 business days.
3.1. SHIPPING TO: the Continental United States, Canada, United Kingdom, Germany, France, Ireland, Italy, Denmark, Netherlands, Norway, Spain, Sweden, Switzerland
0 - $65
Please do not to use the PO BOX address when place orders, because it will extend the shipping time.
Service areas exclude: Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.
Due to the increased order volume, please allow an extra 1-2 business days for expedited shipping to US. We appreciate your patience!
Due to natural disasters happen in some places, delivery of orders may be delayed. We appreciate your understanding and patience in advance!
We useUSPS/YunExpress/4PX/FedEx/DHL for shipping service on our website.
If you choose STANDARD shipping, we would useUSPS/YunExpress/4PX to ship your order.
If you choose EXPEDITED shipping, we would use YunExpress Expedited/FedEx/DHL to ship your order.
Due to the DHL shipping time limit has been severely restricted at this time. When necessary, we will choose other shipping services, such as FedEx, SF International, etc. These courier services may be delayed by 2-3 days than planned. But compared to DHL, they will be faster. We will do our best to choose the fastest shipping service for our customer.
If you need this product urgently, please do not place an order! Because global logistics is very chaotic now. Almost all orders will be delayed by 2-3 days than originally planned. All we can do is to try our best to urge our logistics providers to deliver your orders.
2. When will my order ship?
Once we ship your order, We will usually ship the purchase within 2-5 business days(Not include weekends or holidays),you will receive a shipping confirmation via email with a tracking number.
3. How Long Will It Take To Get My Package?
Orders are fulfilled as soon as possible. However, some items may be on back order so the shipping time can vary. When you want to know your items shipping processing, You just need to click the tracking number on your email we sent to you. You will get the processing details.If you have any questions don’t hesitate tocontact us.
4. How Long the Forest Coral Order Processing
Order process takes about 1-2 business days if order products In Stock:
Customer Orders -> Warehouse Picking (in stock) -> Print order information -> Shiping
Order process takes about 3-5 business days if order products Out of Stock:
Customer Orders -> Warehouse Picking (Out of stock) -> Factory Manufacturing Prints -> Ship after the printed
So the Order processing time frame is 2-5business days.
Please note that we are only able to deliver to PO Boxes via STANDARD shipping, NOT EXPEDITED shipping. Please make sure to enter a physical address to avoid any issues with your shipment.
Customs taxes vary by country and will be charged according to the local customs policies. If you were required to pay a customs fee, please contact ourCustomer Care Teamfor further assistance.
If your shipping address is located in a rural community, you may have to pick up your package from your regional post office. For rural or remote regions, please allow an additional 1-2 days for delivery. We appreciate your patience!
If your order has already been shipped, we will be unable to redirect it. Here are some alternate options:
Once the package has been delivered to your regional post office, you can contact the post office directly to request them to redirect it to an alternate address. Please note that this is done at the discretion of the postal office.
If you need further assistance, please contact ourCustomer Care Team- we're more than happy to help!
When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any issues or delays getting your order.
If you don't receive your package on time, please feel free to contact ourCustomer Care Team. As a friendly reminder, all shipping times listed in the chart above are calculated in business days and do not include weekends.
Returns & Refunds Policy
Email Customer Service: firstname.lastname@example.org
Including: *Order number, *Your Name, the question you have and the photos of the product if necessary.
Our policy lasts 60 days after order delivery. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
To return your product, Pleasesend us an email with your name & order number. We would solve your shipping issue.
You will be responsible for paying for your own shipping costs for returning your item.Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Only Partial Refunds
There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 60 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunatelysale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
For returned items or items for exchange, we will need 1-3 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below: Paypal account refunds: Up to 48 hours Credit card refunds: Between 3-5 business days
Please contact us for further help. We will do our very best to help you and reply to all messages within 24 hours.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, pleasecontact us.
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